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Refund Policy

About us

A SEP SANCHO, S.A., sediada na Benedita desde 1991, é uma empresa com mais de 35 anos de experiência, distinguindo-se pela inovação, qualidade e desenvolvimento nas áreas da construção, equipamentos pecuários, estruturas metálicas, serralharia civil, pré-fabricados, movimentação e limpeza de terrenos, impermeabilizações e vedações.

Ao longo da sua história, a empresa tem consolidado a sua posição no mercado através da dedicação, do profissionalismo e do compromisso com a excelência. Com um vasto historial de projetos desenvolvidos em Portugal e na Europa, a SEP SANCHO é reconhecida pela sua experiência, competência e capacidade de responder aos desafios dos mais diversos setores, com especial destaque para a agropecuária.


O que nos distingue:

Mais de 35 anos de experiência;
Soluções inovadoras e adaptadas às necessidades de cada cliente;
Equipa técnica qualificada e especializada;
Acompanhamento próximo em todas as fases dos projetos;
Compromisso com a qualidade, confiança e excelência.


A procura constante pela inovação e melhoria contínua permite-nos acompanhar a evolução do mercado e oferecer soluções eficientes, duradouras e ajustadas às exigências dos nossos clientes. Acreditamos que o sucesso de cada projeto resulta da proximidade, do acompanhamento permanente e da confiança construída ao longo dos anos.


A valorização do produto nacional, o investimento em tecnologia e o fortalecimento das parcerias estratégicas são pilares fundamentais da nossa atuação. Estes valores permitem-nos assegurar elevados padrões de qualidade e garantir a satisfação dos nossos clientes em cada trabalho realizado.


Na SEP SANCHO, continuamos a construir o futuro com a mesma dedicação, confiança e compromisso que nos acompanham desde o primeiro dia.

Mission

Delivering innovative, efficient and high-quality solutions, at a fair price, contributing to the improvement of our clients' profitability and success.

Mission

We promote a culture based on the well-being, health and appreciation of our employees, believing that motivated, focused and committed teams are the key to sustainably meeting the needs of our clients, partners and other interested parties.

VISION

To be a reference company in the agricultural and construction sector, recognised for the quality, innovation and professionalism of its services.

VISION

Through the continuous development of our team members, both as people and as professionals, we aim to consolidate SEP Sancho as a natural and differentiating choice for our clients, contributing to the sustainable growth of the sector and the creation of lasting value.
Values
Values
Humility
Humility
Unity
Unity
Responsibility
Responsibility
Inovation
Inovation
Quality
Quality

Thank you for shopping at SEP Sancho SA.

We offer a refund and/or exchange within the first 30 days of your purchase. If 30 days have passed since your purchase date, we cannot offer you a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • We only offer refunds on items sold at regular price; sale items cannot be returned.

Exchanges (if applicable)

We only replace items if they are found to be defective, as duly identified at the time of delivery. If you need to exchange an item for the same product, please send us an email at geral@sepsancho.com or contact our administrative services.

Non-Returnable Items

The following items are not covered by our returns policy:

  • Orders for specific products made to measure or by production request.
  • Industrial and construction products.

Late or Missing Refunds

If you haven't received a refund yet, please first check your bank account.
If you have done all of this and still have not received your refund, please contact us at geral@sepsancho.com.

Shipping

  • Return shipments must be sent to the company's indicated address, with prior notice to the company.
    You will be responsible for paying the shipping costs for returning your item.
  • Shipping costs are non-refundable! If you receive a refund, the cost of the return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • Please note that we cannot guarantee that we will receive your returned item if the proper return information as provided is not included.